96won takes the privacy of every member seriously. This policy transparently explains how we collect, use, store and protect your personal data when you use our platform in Malaysia.
Our Commitment
96won never sells your personal data to third parties. All information is protected with 256-bit SSL encryption and managed to the highest industry security standards.
Your privacy is not merely a legal obligation for us — it is a responsibility we take seriously in every aspect of 96won platform operations.
All data transmitted between your device and 96won servers is protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls and round-the-clock security monitoring systems, 24 hours a day, 7 days a week.
96won has never and will never sell, rent or transfer members' personal data to any third party for marketing or commercial purposes without your explicit consent.
You have the full right to access, correct or request deletion of your personal data. The 96won team will process any privacy-related requests within 14 working days.
The 96won Privacy Policy is drafted in accordance with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA), ensuring that your data is managed in compliance with all relevant legal provisions.
In the event of any security incident involving member data, 96won will notify affected members within 72 hours and take immediate remedial action without delay.
96won ("we", "Platform" or "company") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we collect, process, use, store and protect your personal data when you browse our website, use the 96won mobile app, register an account, make transactions or interact with any of our services.
This policy is drafted in accordance with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA) and the best international standards in privacy management. We recommend reading this policy thoroughly and keeping a copy for your reference.
This Privacy Policy forms part of the Terms & Conditions 96won. Your continued use of our platform constitutes full acceptance of the terms in this policy.
96won collects your personal data through several methods — directly when you interact with our platform, automatically during use, and in certain situations, from trusted third-party sources. Below are the full details of the data collected:
| Data Category | Information Type | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number, gender | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, account holder name, transaction history | Deposits, withdrawals, payment verification |
| Technical Data | IP address, device type, operating system, web browser, access logs | Automatically during platform use |
| Gaming Data | Betting history, gaming habits, wins and losses | Automatically during gaming activity |
| Communication Data | Records of customer support conversations, complaints, and feedback | Live chat, email, WhatsApp support |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, political views, or religious beliefs unless required by law.
96won uses the personal data collected for the following purposes, all on a valid legal basis:
96won does not sell your personal data. However, in certain limited and strictly controlled situations, we may share your data with the following parties:
Every third party that receives your personal data is bound by strict confidentiality and data protection agreements. They are only permitted to use the data for the specified purpose and may not use it for any other purpose.
96won continuously invests in the latest security infrastructure to ensure your personal data is always protected. The security measures we implement include:
While no security system can be guaranteed 100% foolproof, 96won continuously updates and strengthens our security measures in line with the latest threats in the cybersecurity industry.
The 96won platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform features function correctly. The types of cookies we use are:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 96won platform on your device.
Under the Malaysia PDPA and data protection best practices, you have the following rights regarding your personal data held by 96won:
Request a copy of all personal data we hold about you in an easily readable format.
Request the correction of inaccurate or incomplete data in our records.
Request the deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured format that can be transferred to another platform.
Request a temporary restriction on the processing of your data in specific situations.
To exercise any of the above rights, please contact the 96won privacy team via email [email protected]. We will process your request within 14 working days.
96won retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain your data for the following periods:
Upon expiry of the retention period, your data will be securely deleted or anonymized so that it can no longer be linked to your identity.
In operating a global platform, some of your personal data may be transferred to and stored on servers located outside Malaysia. Every such transfer is carried out with adequate safeguards:
We ensure that all cross-border data transfers comply with Malaysia's legal requirements and protect your privacy rights at every stage of the transfer.
The 96won platform is exclusively for individuals aged 18 and above. We do not intentionally collect personal data from children or minors. Should we discover that data has been collected from anyone under 18, we will immediately delete that data and close the account in question.
If you believe a minor has registered or used our platform, please contact us immediately at [email protected].
The 96won platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 96won platform. We are not responsible for the privacy practices of those third-party websites and encourage you to read their privacy policies before providing any personal information.
96won reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or wish to exercise your privacy rights, the 96won Data Protection Officer (DPO) team is ready to assist:
We are committed to acknowledging every privacy-related enquiry within 48 hours and provide a full response within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
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96won takes your privacy seriously while delivering an exciting gaming experience. Register your account today and enjoy exclusive welcome bonuses with the peace of mind that your data is always protected.