Platform Terms and Conditions of Use 96won Malaysia

"96won", "we", "Platform" or "company" refers to 96won and all related entities operating this online betting and entertainment platform. "Member", "you" or "user" refers to any individual who registers, logs in or uses any service offered by 96won.

"Platform" encompasses the 96won.vu website, the official 96won mobile app for Android and iOS, and all products, services, features, content and functionalities provided through those channels. "Services" includes but is not limited to sports betting, slot games, live casino, fish shooting games, e-sports and all other entertainment products available on the platform.

These Terms and Conditions constitute a legally binding agreement between you and 96won. The scope of this agreement covers all interactions, transactions, and use of the platform, whether through a desktop device, smartphone, tablet, or any other internet-enabled device.

To register and use the 96won platform, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years old at the time of registration. 96won conducts strict age verification and reserves the right to request age verification documents at any time.
• Location: You are responsible for ensuring that your use of the 96won platform is lawful in your jurisdiction of residence.
• One Account: Each individual is only permitted to hold one (1) active account on 96won. Owning multiple accounts is a violation of these terms and may result in all accounts being terminated and balances forfeited.
• Accurate Information: All information provided during registration must be accurate, complete, and up to date. Providing false information is a serious violation of these terms.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement.

Each 96won account is the personal property of the registered member and may not be transferred, shared, or used by any other party. You are solely responsible for all activities that occur through your account, including any transactions made using your username and password.

You are required to:

• Store your account password securely and do not disclose it to anyone
• Use the two-factor authentication (2FA) feature provided for added security
• Notify 96won immediately if you suspect any unauthorised access to your account
• Update your personal information should any changes occur
• Ensure that the registered bank account details are in your own name

96won is not liable for any losses arising from your failure to secure your account login credentials. Identity verification (KYC) may be requested at any time, particularly prior to processing withdrawals that exceed certain limits.

96won accepts deposits and processes withdrawals in Malaysian Ringgit (MYR) through a variety of payment methods available in Malaysia:

Withdrawal of winnings will be processed to the bank account or e-wallet registered and verified under the member's name. 96won reserves the right to request additional verification documents before processing large withdrawals as part of our KYC procedures.

96won offers a variety of bonuses and promotions for both new and existing members. Each bonus is subject to rollover requirements (wagering requirements) as specified in the relevant promotion terms. The following general principles apply to all 96won bonuses:

• The welcome bonus may only be claimed once by each eligible new member.
• Rollover requirements must be met within the specified time period before withdrawal of bonus winnings is permitted.
• Wagering on certain games may contribute at different rates towards rollover requirements — full details are stated in each promotion's terms
• 96won reserves the right to void bonuses and associated wins if there is evidence of bonus abuse or fraud.
• Bonuses cannot be directly converted to cash without fulfilling the specified rollover requirements.
• Every promotion has an expiry date — bonuses not used within the specified period will expire automatically.

All wagers placed through the 96won platform are subject to the specific rules of each game category. In general, the following principles apply to all types of wagering on 96won:

• Finality of Results: All settled betting results are final and non-appealable unless a proven technical error on 96won's part has occurred
• Odds and Markets: 96won reserves the right to update odds and open or close betting markets at any time based on the latest available information.
• Live Betting: Bets placed during a live match (in-play) are subject to transmission delays and technical disruptions that may occur
• System Error: In the event of a system error that causes incorrect odds to be displayed, 96won reserves the right to void the relevant bets and return the funds to the member
• Manual Verification: 96won reserves the right to temporarily withhold payouts for verification purposes if there is any doubt regarding the legitimacy of a bet.

For casino and slot games, all game outcomes are generated by an independently certified Random Number Generator (RNG) and cannot be influenced by any party. The Return to Player (RTP) percentage for each slot game can be found in the respective game information.

96won is committed to responsible gaming practices. We provide a range of tools to help members manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum loss limit that you are comfortable with for any given period.
• Time Limit: Set a play time limit to prevent excessively long gaming sessions.
• Cooling-Off Period: Take a temporary break from the platform for 24 hours, 7 days or 30 days.
• Self-Exclusion: Block your account permanently or for a set period of time if you feel the need to do so

If you or someone you know is experiencing gambling-related issues, please reach out to the relevant support organisation. More information is available on the Responsible Gaming ours.

96won takes the protection of our members' personal data seriously. The collection, use and storage of your personal data is governed by our Privacy Policy of ours that form part of this agreement. In summary:

• Your personal data is collected solely for the purposes of operating the platform, processing transactions and complying with legal requirements.
• All data is stored using 256-bit SSL encryption and protected by industry-grade security infrastructure
• 96won will not sell or share your personal data with third parties for marketing purposes without your consent.
• You have the right to request access to your personal data, request corrections or, under certain circumstances, request its deletion.

All content, designs, logos, trademarks, software, source code, graphics, text, and other elements found on the 96won platform are the exclusive property of 96won or its licensors. You are not permitted to:

• Copying, reproducing, distributing, or displaying any part of the platform without written permission from 96won
• Using 96won's logos or trademarks for any purpose without authorisation
• Attempting to decompile, reverse engineer, or modify any software found on the platform
• Using any 96won content for commercial purposes without a formal agreement

To the extent permitted by applicable law, 96won is not liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform
• Service disruptions caused by factors beyond 96won's control, including internet outages, natural disasters or government directives.
• Losses resulting from a member's failure to protect their account login credentials
• Any financial decisions made based on information obtained from the 96won platform

96won reserves the right to suspend, restrict or terminate any member's account with or without prior notice if:

• The member has violated any terms stated in this document.
• There is evidence of fraud, hacking, or illegal activity.
• The member holds multiple accounts.
• The member provided false information during registration or the KYC process.
• There is abuse of the bonus or promotion system.
• The account has been used for money laundering or illegal financing activities.

Members also have the right to close their own account at any time by contacting the 96won support team. Any valid account balance will be returned upon completion of the required verification process.

96won reserves the right to update or modify these Terms and Conditions at any time. Members will be notified of any material changes via:

• Notices prominently displayed on the platform's home page
• Email notification to the address registered on your account.
• In-app notifications on the 96won mobile app

Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account before those changes take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the 96won team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Support Email: [email protected]
• WhatsApp: The number is available after logging in to your account

96won's experienced support team, fluent in Bahasa Melayu, is available to assist you at all times. Formal complaints will be acknowledged within 24 hours and resolved within 7 working days.